Frequently Asked Questions

Creating an account is simple. Click "Get Started" on our homepage, fill in your personal details, and verify your email address. The entire process takes less than 2 minutes.

Absolutely. We use 256-bit SSL encryption, biometric authentication, and real-time fraud monitoring. All funds are held in regulated financial institutions with full insurance coverage.

Internal transfers between our users are completely free. External transfers have a small fee that varies by destination and amount. You can view the exact fee before confirming any transaction.

Internal transfers are instant. Domestic bank transfers typically take 1-2 business days, while international transfers may take 2-5 business days depending on the destination.

KYC (Know Your Customer) is a standard security procedure. You'll need to provide a valid government ID and proof of address. Higher verification tiers unlock increased transaction limits.

Yes! You can create wallets in multiple currencies and exchange between them at competitive rates directly within the app.

Click "Forgot Password" on the login page, enter your registered email, and follow the OTP verification process. You'll be able to set a new password in minutes.

You can reach our support team through the in-app ticket system, email us, or use the contact form on our website. We respond within 24 hours on business days.