Privacy Policy
1. Information We Collect
We collect information you provide directly: name, email, phone number, date of birth, address, government-issued ID (for KYC verification), and financial transaction data.
We automatically collect: IP address, device information, browser type, login timestamps, and usage patterns to improve our services and ensure security.
2. How We Use Your Information
- Provide, maintain, and improve our banking services
- Process transactions and send related notifications
- Verify your identity (KYC/AML compliance)
- Detect and prevent fraud and unauthorized access
- Send service updates, security alerts, and marketing communications (with your consent)
- Comply with legal and regulatory obligations
3. Data Protection
We implement industry-standard security measures including 256-bit SSL encryption, encrypted data storage, biometric authentication, role-based access controls, and regular security audits.
4. Data Sharing
We do not sell your personal data. We may share information with:
- Regulated financial partners to process transactions
- Identity verification services for KYC compliance
- Law enforcement when required by law
- Service providers who assist our operations (under strict data protection agreements)
5. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Transaction records are kept for a minimum of 5 years as required by financial regulations.
6. Your Rights
You have the right to access, correct, or delete your personal data. You can update your profile information directly in the app or contact us for data-related requests.
7. Cookies
We use essential cookies for authentication and session management. We do not use third-party advertising cookies.
8. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes via email or in-app notification.
9. Contact Us
For privacy-related inquiries, contact our team at support@zennvault.online.